Shipping policy
Last updated: September 29, 2026
This Shipping Policy explains how XERAFIT processes and delivers orders. By placing an order with XERAFIT, you agree to the terms outlined below.
Order Processing
Orders are processed as quickly as possible after payment has been successfully confirmed.
Processing time is separate from shipping and delivery time.
During periods of high demand, holidays, product launches or other exceptional circumstances, processing may take longer than usual.
Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made.
Shipping & Delivery
Estimated delivery times are displayed during checkout or otherwise communicated when available.
Delivery times are estimates and not guaranteed delivery dates, unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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Transportation disruptions
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Incorrect or incomplete delivery information
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High shipping volumes
We work with our fulfillment and shipping partners to deliver orders as efficiently as possible.
International & Third-Party Fulfillment
XERAFIT works with third-party suppliers, fulfillment centers, logistics providers and shipping carriers.
As a result, your order may be processed or shipped from a fulfillment facility located outside your country.
The shipping origin displayed on your package does not necessarily represent XERAFIT's business location.
Using international or third-party fulfillment does not affect your statutory consumer rights.
Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been processed and shipped.
Please allow time for tracking information to become active after receiving your shipping confirmation.
Carrier tracking information may occasionally take time to update.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number
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Postal code
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City
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Country
If you notice an error, contact info@xerafit.com as soon as possible.
We will attempt to assist you, but we cannot guarantee that shipping information can be changed once fulfillment has started.
Failed Delivery Attempts
Customers are responsible for monitoring their shipment and collecting or accepting the parcel where required.
If delivery cannot be completed, the carrier may attempt redelivery, deliver the parcel to a collection point or return it to the sender or fulfillment facility.
If your shipment is returned because it was not collected or delivery could not be completed, contact info@xerafit.com.
Any refund, reshipment or additional shipping costs will be handled in accordance with applicable law and our Return & Refund Policy.
Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please first:
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Check around the delivery location.
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Check with other members of your household.
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Check with neighbours or reception where appropriate.
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Review any delivery instructions or tracking updates provided by the carrier.
If you still cannot locate your package, contact info@xerafit.com.
We may investigate the shipment with the carrier or fulfillment provider and may request information reasonably necessary to investigate the delivery.
Lost or Delayed Shipments
If your shipment appears to be significantly delayed or lost, contact info@xerafit.com with your order number.
We may contact the relevant shipping carrier or fulfillment partner to investigate the shipment.
Where a shipment is confirmed lost or otherwise not delivered, we will provide the remedy required under applicable consumer law.
Damaged Packages
If your product arrives damaged, please contact info@xerafit.com as soon as reasonably possible.
To help us investigate, we may request:
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Your order number
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Photos of the product
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Photos of the shipping packaging
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A photo of the shipping label
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A description of the damage
Please retain the packaging until your claim has been reviewed where reasonably possible.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination country and how the order is fulfilled.
Where additional charges may legally apply to the customer, responsibility for those charges will be determined by the information provided at checkout and applicable law.
Multiple Packages
In some circumstances, an order containing multiple products may be fulfilled from different locations.
Your order may therefore arrive in more than one package and packages may arrive at different times.
Where available, separate tracking information may be provided.
Refused & Unclaimed Packages
Refusing a delivery or failing to collect a package does not necessarily constitute a valid exercise of a statutory right of withdrawal.
If you wish to cancel or withdraw from your purchase, please contact info@xerafit.com and follow the procedures described in our Return & Refund Policy.
Return Address
Do not return products to the address shown on the shipping package unless XERAFIT has specifically instructed you to do so.
Our shipping and fulfillment partners may use different facilities for outgoing shipments and returns.
To initiate a return and receive the appropriate return instructions, contact:
Unauthorized returns may experience significant processing delays.
Order & Delivery Disputes
XERAFIT may retain relevant order and shipping records, including order confirmations, shipping information, tracking numbers, carrier events and delivery confirmations.
Where permitted by applicable law, this information may be used to investigate delivery claims or provided to relevant payment providers, carriers or financial institutions in connection with a payment dispute or chargeback.
Nothing in this section limits any statutory consumer rights.
Contact
For questions regarding shipping, tracking or delivery, contact:
XERAFIT
Email: info@xerafit.com
Please include your order number so we can assist you as efficiently as possible.
